The Truth About Concrete Repair Warranties  

The Truth About Concrete Repair Warranties

There are several options available when it comes to repairing broken, sunken concrete slabs in your driveway, sidewalk, patio or pool deck. There’s mudjacking, which has been around the longest and involves injecting a messy mixture of dirt and rock underneath the concrete to raise it. There’s polyurethane foam lifting, which does something similar — only with a much lighter, much more moisture-resistant material. And then there’s PolyLevel®, which is a special kind of polyurethane foam designed specifically for concrete lifting and leveling.  

We believe PolyLevel offers the best combination of performance, results and price, so let’s start with that. 

Each PolyLevel contractor issues its own warranty for the concrete leveling services they provide. However, most PolyLevel contractors offer a five-year warranty on their installations, provided they also install NexusPro® crack and joint sealer to prevent water from seeping underneath the slabs being lifted by the PolyLevel foam. But it’s important to understand that their approach to warranties differs from that of most companies.

With most warranties — your car’s, for instance — it’s a race against time as to whether the problems that inevitably occur will happen during the warranted period. With PolyLevel, when issues arise, they typically happen within the first year or two. So, the PolyLevel warranty isn’t a race against time; it’s really just there to make sure the installation is good. Because once that initial period passes, the vast majority of PolyLevel installations last indefinitely. 

We should point out that it is extremely rare for problems to arise with PolyLevel installations and that there are tens of thousands of homes across North America with PolyLevel-supported driveways, patios, stoops, sidewalks and pool decks. Not to mention thousands of commercial properties, from parking lots to airport runways, supported by PolyLevel. 

Now let’s talk Mudjacking.  

Mudjacking companies typically don’t offer any kind of warranty. This is mostly due to the nature of mudjacking itself. Concrete problems usually occur because the soil beneath the slabs softens or washes away completely due to excessive moisture. Because the material used for mudjacking typically consists of a slurry of dirt and gravel weighing thousands of pounds, it can actually make soil problems worse over time, causing the slabs above it to sink once again. 

In addition to excess moisture causing problems, sometimes drought can cause the soil beneath the concrete to shrink and voids to form. But the sudden inrush of wet, sloppy mudjacking slurry can cause the same problems in these cases that they do with excessively wet or compacted soils. So, mudjacking companies usually won’t guarantee the work they do.

So, what about those other foam-lifting companies?  

Other contractors offer polyurethane concrete raising besides those offering PolyLevel. They also often offer warranties, some seemingly good. But these are often long, wordy and filled with disclaimers and other legalese. By contrast, most PolyLevel warranties are short, easy to understand and comprehensive. That’s because PolyLevel contractors know that when it comes to lifting sunken concrete, their product just works. And it works for a long, long time. 

When it comes to concrete lifting, there’s a right way, and then there’s every other way. With PolyLevel foam injection, sunken, broken concrete slabs can be lifted and leveled while stabilizing the poor soil beneath them. This is what allows PolyLevel contractors to offer one of the best warranties in the industry. So, if your concrete needs help, give us a call and book a free, no-obligation concrete repair inspection today.